Acceptance & Workspace Provisioning
These Terms of Service (“Terms”) constitute a legally binding agreement between Nsol Flow Systems Inc. (“Nsol Flow,” “we,” “us,” or “our”) and the brokerage, real estate team, or authorized corporate entity (“Customer,” “Brokerage,” or “You”) provisioning a digital workspace. By executing an order form, connecting CRM credentials, or utilizing our autonomous voice dispatch agents, you agree to these Terms.
You represent and warrant that the individual accepting these Terms holds requisite corporate authority to bind the brokerage entity. Access credentials must be safeguarded within your organization; Customer remains exclusively liable for all automated dispatches and actions initiated from its workspace.
Dual-Track Service Model
Nsol Flow operates under a unique Dual-Track service architecture designed to match the operational maturity of luxury real estate teams:
Track 1: Software-Only Autonomous AI
Customer licenses the Nsol Flow software platform, Form Studio funnels, and Sarah voice AI telephony. Customer’s internal team manages lead review, qualification criteria, and live showing handoffs directly through their connected CRM.
Track 2: Hybrid AI + Managed Virtual Assistant
In addition to autonomous software, Nsol Flow provides dedicated, vetted real estate virtual assistants who monitor Sarah’s live call escalations, audit qualification notes, enrich property dossiers, and coordinate directly with licensed listing agents.
Brokerages may seamlessly switch or upgrade between Track 1 and Track 2 on monthly billing anniversaries without service interruption or workflow rebuilding.
Subscriptions, Telephony & Billing
Access to Nsol Flow requires an active subscription tier billed in advance on a recurring monthly or annual cadence:
Metered Telephony & Carrier Pass-Through
Outbound voice minutes, conversational AI latency tokens, and inbound SIP trunks are billed on a metered basis according to customer tier allowances. Any metered overage is calculated at standard wholesale rates and charged automatically through Stripe.
Automated Quota & Threshold Controls
Brokerage administrators can configure monthly spending caps and real-time balance alerts to prevent unanticipated charges during high-volume ad campaign surges.
Telephony & Real Estate Regulatory Compliance
The deployment of automated telephony and artificial intelligence in real estate is strictly regulated:
A. Telephone Consumer Protection Act (TCPA) & A2P 10DLC
Customer is solely responsible for ensuring that all consumer-facing lead capture forms contain conspicuous consent disclosures authorizing automated calls and text messages. Customer must register its brand and campaign use-cases with cellular carriers via our A2P 10DLC portal before initiating SMS messaging.
B. Fair Housing Act & MLS Guidelines
Customer warrants that Sarah’s qualification scripts, intake funnels, and automated triage rules do not discriminate on the basis of race, color, religion, sex, handicap, familial status, or national origin in violation of the Fair Housing Act or governing Multiple Listing Service (MLS) rules.
Decoupled Architecture & Uptime Guarantees
Nsol Flow guarantees 99.9% platform availability across its core management control plane. Because our architecture decouples lead intake via direct Core CRM CDN endpoints (Nsol Cloud Forms) and voice routing via carrier meshes (Telephony Carrier/Autonomous Voice), a transient interruption of Nsol Flow web dashboards will not halt inbound lead ingestion or live telephony execution.
Proprietary Rights & Data Sovereignty
Exclusive Customer Data Ownership
As between Customer and Nsol Flow, Customer retains 100% exclusive ownership of all lead records, contact lists, property listings, appointment histories, and conversational transcripts. Nsol Flow retains proprietary rights to its autonomous algorithms, Form Studio software engine, and platform user interfaces.
Cancellation & Carrier Asset Parking
Customer may cancel subscriptions at any time via the administration portal:
Carrier Phone Number Parking
Upon cancellation, Customer’s dedicated sovereign phone numbers are never released or reassigned. Numbers enter a protected parking status for 90 days, enabling 1-click port-out to any telecom provider.
Full RFC 4180 Data Export
Customers receive full, unrestricted export access to all historical records in CSV (RFC 4180) and JSON formats for 30 days following subscription termination.
Limitation of Liability & Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NSOL FLOW SYSTEMS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST COMMISSIONS, REAL ESTATE TRANSACTION FAILURES, OR THIRD-PARTY TELECOM CARRIER OUTAGES. TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT.
Customer agrees to defend, indemnify, and hold harmless Nsol Flow against any third-party claims, fines, or regulatory penalties arising from Customer’s failure to obtain TCPA consent or violations of Fair Housing regulations.
Legal Notices & Inquiries
All formal legal notices, contract inquiries, or regulatory communications should be directed to our corporate counsel:
Nsol Flow Systems Inc. • Enterprise Legal Desk
Commercial Inquiries: info@nsolflow.com
Security & Compliance: security@nsolflow.com